We strive to ensure all orders arrive within 7 days of the shipment date for customers in the Continental United States. However, because Lit Pipes are hand-inspected and packed in the U.S., large orders may require up to a week for processing prior to shipment.
Yes! Lit Brands holds several patents related to our display box design—which includes the tray, insert, and outer box—to protect the internal glass. We haven’t seen a single pipe damaged in transit after shipping thousands nationwide. If any pipes do arrive broken, we’ll replace them at no cost to you.
Each Lit Pipe is hand-blown, so slight variations in length and exact dimensions are to be expected. Our team carefully inspects every pipe to ensure there are no defects and that each one meets our high standards for quality and customer satisfaction.
The legality of glass pipes can vary by jurisdiction. Lit Pipes themselves are federally legal under the 2018 Farm Bill, which permits the cultivation and sale of hemp products across state lines. We recommend confirming local regulations before selling. For more details, please reach out to our team for a formal legal letter explaining the status of Lit Pipes.
We suggest displaying Lit Pipes near other tobacco or nicotine products, such as rolling papers and lighters. This helps ensure the product is not advertised to underage customers and aids with loss prevention. It also makes it easier for shoppers to find all smoking-related items in one section.
We work with retailers of all sizes, so our minimum order quantities are flexible. Please contact our sales team to discuss your specific needs and learn about any bulk order discounts.
Yes, we’re happy to offer bulk order discounts based on your order size. Simply submit a quote request with your desired quantities or contact our sales team, and we’ll work with you to determine the pricing tier that best suits your business needs.
We understand the importance of brand identity. If you’re interested in custom packaging or private labeling, reach out to us directly. Our team can discuss options and guide you through the process to ensure it aligns with your store’s brand.
